Dere Mr. Batsch,
Three of your employees have been working on our patio the past 3 days: Onorio, Jr, and Arturo. I just want to let you know how pleased we have been with their work.
They have listened to my concerns, have assured me that I will be happy with the results, and so far I am happy – they are putting the last seal coat on our patio as I am writing this. All three have worked very hard in this heat, and they work well together which has been very impressive since Jr. has only been with your firm for 6 months.
I give each of these employees an A+ – on their attitude, their work ethics and the quality of their work. You should be proud of all three; they are great representatives of Santa Barbara Surfacing. I hope that you'll do everything you need to do to keep them happy (maybe even consider giving them medical benefits if they don't have insurance!)
I would be more than willing to give "our SB Surfacing team" very high references to anyone who asks.
Rick and his crew just finished a fairly large re-surfacing job at our home. Rick and his crew did an excellent job preparing the surfaces. They worked very hard and it is hard work. We encountered an issue with the tone of the color (Egypt) that was applied. It came out very light. I let Bryan and Rick know. They listened to what we needed. Rick did a fantastic job not only addressing the issue but in making our hardscape surfaces look better than I had anticipated. Rick was great to work with. He was always polite and in a good mood. But most importantly he is the Michelangelo of concrete color. He did an incredible job blending several colors over the Egypt base color. This resulted in a tone and color that is better than anything we saw in your samples. Rick worked until the job was done. Rick and his crew exceeded our expectations. As a result our outdoor space looks beautiful.
"The Santa Barbara Surfacing crew was unsurpassed in their professionalism and attention to detail. Ken Loman is a true professional and a credit to your company. We are excited to show off our new flooring.“
"Thank you for your for your kindness in helping refinishing the decks at our office building in Carpinteria. The complements from the tenants about the appearance is wonderful.“
"I have nothing but good things to say about my experience with Santa Barbara Surfacing. From the initial telephone contact, to my meeting and follow up, to the actual work performed. The experience was outstanding.“